Accessibility for disabled passengers

picto-PMR  Mobility-impaired passengers


Accessing the train

Only new railcars are suitable for mobility-impaired passengers. The day before  you are due to leave, please  check traffic conditions by calling Nice train station on +33 (0)4 97 03 80 80 or, if you are leaving from Digne, +33 (0)4 92 32 08 56. Other trains are not suitable for wheelchair passengers.

Accessing stations and stops
The Chemins de Fer de Provence track is a hundred years old. Not all of the 50 stops along the line are suitable for mobility-impaired passengers. Following renovation work in 2011, some platforms now meet wheelchair mobility standards. However, the geographic location of some stops means they are not always accessible.

Mobility-impaired passengers can access all stations where staff are present to provide assistance, regardless of whether these stations meet mobility standards.

Picto malentendant Deaf or hearing-impaired passengers

All new railcars have visual displays with travel information.
Fares

Companions of disabled passengers (who hold disability cards rating their disability at 80% or higher) are entitled to free tickets.

ZOU! Solidarity
The ZOU! Solidarity card aims to help people return to work by making it easier to travel the Provence-Alpes-Côte d’Azur train network.

How it works
Get 90% off all trips on TER trains and LER buses in the Provence-Alpes-Côte d’Azur region. If you meet the criteria below, you are entitled to this card free of charge. A minimum price of €1.20 applies to each one-way journey.

Where to apply
To apply for this card, please:

  • Pick up the application form at a regional SNCF train station, or download it from the SNCF website.
  • Hand in your completed application with all supporting documents to a TER train station in the Provence-Alpes-Côte d’Azur region.
  • Purchase tickets individually at ticket offices.
  • Renew your subscription by dropping off your new application form with all supporting documents one month before your old card expires. Cards take ten days to produce and are sent directly to your home address.

Beneficiaries
Individuals in the following groups are considered beneficiaries: jobseekers, people living with disabilities and people employed on back-to-work contracts. Further conditions may apply.

For more information on the ZOU! Solidarity card, please call 0800 511 833 (from a French landline) between 8:00 a.m. and 5:00 p.m.

Picto maloentendant  Blind or visually impaired passengers


Accessing the train

All new railcars have voice announcement systems providing travel information. Conductors are present on all trains for your comfort. They are there to help you to the best of their ability.

Accessing stations and stops
All platforms between Nice and Plan du Var have textured paving.